How do I get information on how to use blackwoods.com.au?
We have put together a full suite of help content for you at blackwoods.com.au/help
What has happened to my Blackwoods Xpress account?
Your Blackwoods Xpress web account has been closed.
If you consented to transfer your details before we moved, you will now be able to log on to blackwoods.com.au using your same username, you will be promted to change your password when you log on to blackwoods.com.au for the first time. Past Blackwoods Xpress order details and invoice history will not be transferred with your user details.
If you did not complete the consent to transfer form prior to the closure of Blackwoods Xpress, you can simply register for a new web account on blackwoods.com.au. To register click here. For assistance in registering and using blackwoods.com.au visit our help pages at blackwoods.com.au/help.
Can I login using the same username on your new site as I did on Blackwoods Xpress?
If you consented to transfer your details before we moved, you will now be able to log on to blackwoods.com.au using your same username, you will be promted to update your password on your first logon to blackwoods.com.au. Past Blackwoods Xpress order details and invoice history will not be transferred with your user details.
If you did not complete the consent to transfer form prior to the closure of Blackwoods Xpress, you can simply register for a new web account on blackwoods.com.au. To register click here. For assistance in registering and using blackwoods.com.au visit our help pages at blackwoods.com.au/help.
Have you transferred my Blackwoods Xpress details to blackwoods.com.au?
To protect your privacy, unless you completed the consent to transfer form prior to the closure of Blackwoods Xpress, we will not have transferred your account to blackwoods.com.au.Past Blackwoods Xpress order details and invoice history will not be transferred with your user details.
How do I make a warranty claim on a product purchased on Blackwoods Xpress?
We recommend contacting the manufacturer directly to make the warranty claim. They will be glad to help and this will speed up the overall process for you.Alternatively, if you need help with this you can still contact Blackwoods Xpress either by email (info@blackwoodsxpress.com.au) or phone (1800 688 644).
What if I need to return an item or my order is delivered incorrectly?
Blackwoods Xpress is still here to help with the finalisation of all orders. If you need help you can contact Blackwoods Xpress by email (info@blackwoodsxpress.com.au) or phone (1800 688 644).
How can I track my orders once you move?
Any orders that haven’t yet been delivered can still be tracked using the tracking number and a link to track your item you received in your order confirmation email. You can continue to use this information.If you need help with this you can contact us either by email (info@blackwoodsxpress.com.au) or phone (1800 688 644).
How can I access previous invoices for orders I placed on Blackwoods Xpress?
You will have received a copy of the invoice to in email after you complete your order. You can search your email to recover the invoice as and when you require it.If you’re unable to retrieve it from your emails you will still be able to contact us. If you need help with this you can contact us either by email (info@blackwoodsxpress.com.au) or phone (1800 688 644).
Can I use my Blackwoods Xpress trade credit account on the new website?
Yes, you can. To set this up please contact us either by email (info@blackwoodsxpress.com.au) or phone (1800 688 644) to link your trade credit account appropriately.
I have a trade credit account with both Blackwoods and Blackwoods Xpress, can I merge them?
We encourage you to close your Blackwoods Xpress trading account and using your Blackwoods trade credit account.If you have any other queries related to a trade credit account please contact us either by email (info@blackwoodsxpress.com.au) or phone (1800 688 644) to link your trade credit account appropriately.